FREQUENTLY ASKED QUESTIONS
Yes. Nuryadi Tools ships to many countries worldwide using trusted international couriers.
How long does delivery take?
Estimated delivery times:
International shipping:
7–14 business days (excluding processing time)
Indonesia domestic shipping:
2–5 business days depending on destination.
How much does shipping cost?
International orders:
Flat shipping rate of USD 90.00
We accept secure payments via:
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover) through Stripe
• PayPal
Is my payment information secure?
Yes. All payments are processed through secure third-party payment providers. Nuryadi Tools does not store credit card information on its servers.
What currency is used on the website?
All prices on our website are listed in United States Dollar (USD). Your bank or payment provider may convert the amount to your local currency automatically.
Most products sold on NuryadiTools.com include a manufacturer warranty covering defects in materials or workmanship.
Warranty duration varies depending on the product and brand.
How do I make a warranty claim?
Contact our support team and provide:
• order number
• product serial number
• description of the issue
We will guide you through the warranty claim process.
We accept return requests within 30 days of purchase, provided the item is unused and returned in its original packaging.
Who pays for return shipping?
If the return is due to:
• incorrect item shipped
• damaged item
• manufacturing defect
Nuryadi Tools will cover the return shipping cost.
For other reasons, the customer is responsible for return shipping.
How long does a refund take?
Refund processing usually includes:
• inspection: up to 5 business days
• refund processing: up to 5 business days
Your payment provider may take an additional 1–2 days to complete the refund.
You can contact us using the following details:
Phone
+62-822-9577-4109
Business Hours
Monday – Sunday
08:00 – 22:00 (GMT+7)